FAQ's

   

Frequently Asked Questions?

 

We have listed below some of the most common questions we get asked by our customers.  We realize that you have questions not answered here and we would like to help you.  You are welcome to call our office and discuss your particular needs.  We are a family owned and operated business, and treat our customers with honesty and respect.

 

METRO (817) 461-4900

 

 

 

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Table of Contents

  1. Can you replace my faucet?
  2. Can you fix my leaky faucet?
  3. Can you fix/replace my water heater?
  4. Why is my toilet backing up?
  5. What is a clean out?
  6. What is a slab leak?

Can you replace my faucet?

Yes, we can.  First we would need to know if you are planning to supply us with a new faucet that you are buying as a replacement, or if you would like us to provide a new faucet.  We can remove the existing faucet from either your kitchen, bathroom, game room, wet bar, etc. and then install the new faucet.  Keep in mind that there are many different faucet models to choose from, and you need to purchase one that will work with your existing kitchen or bathroom.  You can also call our office and we can help you with your options.

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Can you fix my leaky faucet?

Yes, we can.  A leaky faucet can be caused by many factors.  Sometimes, it's as simple as changing out old washers.  Faucets have parts that do wear out in time and must be repaired or replaced. 

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Can you fix/replace my water heater?

This is one of the most common questions we get asked, and yes, we do replace water heaters.  Sometimes customers think they have to replace a water heater because the water doesn't get hot any more, or there's a leak.  Our plumbers are trained to fully inspect your water heater to determine what the problem is or explain your options on a new purchase.  Just because the water doesn't stay hot, doesn't necessarily mean it's time to replace it.  It could be as easy as changing out some of the components.  Another thing to consider when replacing your water heater is that it will require a Permit and inspection from your city.  And if you have an older home, chances are that some of the plumbing related to installing a new water heater may have to be brought up to the new city code. If you are having problems, call our office for a free phone estimate.

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Why is my toilet backing up?

Toilets or commodes do and will back up if not properly used or maintained.  The most common reason a toilet/commode backs up is because something was improperly flushed that has caused a blockage.  However, there are various other reasons, such as, a main line blockage to your house, old parts inside the tank of the toilet.  If you have tried to plunge the toilet/commode and it is still backing up, it may be time to have a professional look over your system.  Some of the questions we will ask when calling is, do you have more than one toilet/commode and are they affected, is the backup affecting your tub/showers.  You don't need to try and handle this stressful situation by yourself.  We are ready and available to assist you in the most cost effective manner possible. 

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What is a clean out?

When water or sewage is backing up into your home plumbing fixtures, you probably have a main line blockage on your system.  A "clean out" typically means that a plumber will use an auger to clean out your line.  A clean out is a plumbing line access, most are located outside your house.  Blockages occur when there is improper disposal, and of course, the famous and most destructive, invasive roots in your yard and surrounding areas.  We provide professional clean outs and replacements of residential plumbing lines.  We also have available new camera/video equipment that can see inside your line to see what is causing the blockage.  We provide professional clean outs and drain services every day, let us help you with your problem.

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What is a slab leak?

A slab leak is a plumbing leak underneath the concrete of your house where the plumbing was initially installed during the construction.  Slab leaks can be caused by various reasons, such as, ground shifting, improper installation, breakage, joint weakness and separation, deterioration and age.  This requires an experience plumber trained to locate the exact leak, determine the source and make the necessary repairs.  Slab leaks may also require a permit from your city and an inspection of the work when completed.  If you think you have a slab leak, please call our office today for a free phone estimate and let us help with your options.

 

 


 

Things you should know.

Plumbers must pull permits for, water heaters, sewer line replacements, gas work, plus, many other things.

 

Is your plumber following the Laws of the State of Texas Plumbing Board?  And keeping your family safe?  Use only licensed plumbers that follow the Laws and Codes.

 

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