Although we make a follow up customer satisfaction telephone call to our customers, we often receive letters that we would like to share with you. We would love to hear from you, too!
Dear Mr. Hatcher,
I want to thank your great company family for taking care of us. Bob, John and Lewis did a fantastic job. I really appreciate their kindness. Great Men!
It is devastating to be without water in your house. Your men worked late into the night to get it back on. Thank you again and again. The restoration company and construction company also did a great job.
To Steve Hatcher Plumbing,
I am writing in regard to some work I had down in my home 12/15/08. A young man named Eric was my plumber. He did a great job as well as very professional, but warm and friendly. He gave me good advice and council on what I needed done. I am very happy & plan to have him do some other work at a later time. You can be proud to employ this young man.
This is a note of praise for one of your employees. John has been to our home for several plumbing repairs. He has always shown himself to be a polite and professional young man. He is very knowledgeable and an exceptional worker. We were very impressed when he returned to our house to finish the job after going and getting stitches.
thanks thank you thanks
On January 30th of this year, one of your colleagues installed a new toilet in my home. He did a wonderful job. First I want to apologize for the utter tardiness of this note. However, tardy or not, his work merited a note. First, the person who answers your phone was kind and provided the information that I needed. You would be surprised how rare that is becoming. Then when Shannon came to do the installation he was neat, deliberate, careful and on top of that did the job in a short period of time. I could not have been more pleased. Time has proven that he indeed did an excellent job. Thank you for having such a good plumber on your staff and to Shannon for the excellent work and also the pride that he takes in his work.
I am happy to know that should I need plumbing in the future, and the changes are that I will, I will be able to call on an excellent and credible organization and plumber.
With best wishes,
thank you thank you thank you thank you thank you
I want to thank you for the prompt service you gave me, and for sending Donny out on the call. He introduced himself and shook hands before he entered the house. He was very clean and professional. Since I work for a service company, these are things I look for in a serviceman.
I expected the call to last for "hours", but Donny finished it in less than an hour! He was very thorough and checked the drain several times to be sure it was working properly. He showed us what he found, and explained the best way to keep the drain clear. I will recommend your company to my friends and family, and suggest they ask for Donny.
Thank you again,
ONLINE CUSTOMER REVIEWS
If you are happy with our service, we would appreciate you taking a minute to write a "review". Listed below are some of the internet websites that you can visit to write the review. Just click on one of the Logos on your choice and it will take you directly to their website. Of course, we still love to get your cards and letters!